16 07, 2012

5 top tips for great customer service

By |2017-05-23T09:45:43+00:00July 16th, 2012|Business Management|0 Comments

I was recently asked to lead a group discussion on customer service at my local Women In Business Network meeting. I didn’t have much time to prepare, which may have been a good thing, as it made me tune into my instinct of what customer service means to me. The first thing that struck me [...]

6 06, 2012

Musings of a novice networker

By |2017-05-23T09:45:44+00:00June 6th, 2012|Networking & Social Media|0 Comments

Most people I meet on the networking circuit clearly know the power of networking, understanding that people buy from people they like, and that the know-like-trust continuum works in a business relationship as well as it does in any social relationship. After all that is why everyone is there, isn’t it?  Well, maybe not.  I [...]

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