14 11, 2018

Loyalty and Goodwill in Small Business

By | 2018-11-14T17:07:59+00:00 November 14th, 2018|The best of the rest|0 Comments

I've been thinking about loyalty and goodwill in small business lately. These thoughts were sparked by two recent incidents and my reactions to them. First of all let's have a think about these two words... quite big ones in my personal value system. Let's take a look at the dictionary definitions. Loyalty The quality of [...]

16 07, 2012

5 top tips for great customer service

By | 2017-05-23T09:45:43+00:00 July 16th, 2012|Business Management|0 Comments

I was recently asked to lead a group discussion on customer service at my local Women In Business Network meeting. I didn’t have much time to prepare, which may have been a good thing, as it made me tune into my instinct of what customer service means to me. The first thing that struck me [...]