29 04, 2013

Who, not what

By |2017-05-23T09:45:39+00:00April 29th, 2013|Networking & Social Media|0 Comments

Do you focus on what you want to achieve or where you want to be in 12 months' time? Do you focus on your goals - a turnover of £X, or a speaking engagement at that prestigious conference, for example? You know what you want, and you're determined, you've got your action plan, yet you [...]

16 07, 2012

5 top tips for great customer service

By |2017-05-23T09:45:43+00:00July 16th, 2012|Business Management|0 Comments

I was recently asked to lead a group discussion on customer service at my local Women In Business Network meeting. I didn’t have much time to prepare, which may have been a good thing, as it made me tune into my instinct of what customer service means to me. The first thing that struck me [...]

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